Proctoring

Proctoring Guidelines

The Springdale Public Library offers proctoring services as described in these guidelines.
Appointments should be made 48 hours in advance.

• Email requests for proctoring services should include the subject “Proctoring” and be sent to: proctoring@springdalelibrary.org
• All proctors are professional librarians. Specific proctors are not assigned.
• Proctors cannot sign a proctoring statement attesting to more than they are able to do.
• The library has public access computers as well as laptops and iPads which may be checked out by adult cardholders.
• Wireless internet is available for personal laptops or devices.
• The Library will meet institutional requirements whenever possible within the following limits:
  • We cannot provide private in-room supervision. Proctors remain at the Reference Desk with line of sight to computers and public area tables used by test takers.
  • Study carrels are available on a first come basis but are not in line of sight for proctors.
  • Library staff cannot install specialized software for proctoring.  Some computer settings may be modified to accommodate online exams.
  • Computers cannot be reserved in advance. Student owned computers cannot be hard wired to the library network.
  • The Library is not responsible for completed exams after they are returned to the institution.

Student Responsibilities

• Verify that the testing institution accepts these guidelines and the Institutional Responsibilities below.
• Schedule the exam 48 hours in advance. Call to cancel if unable to keep the appointment.
• Contact the library to assure the examination has been received before the scheduled time.
• Bring a photo ID to your testing appointment. Bring a suitable envelope or mailing flat if the exam is to be mailed to the institution.
• Be prepared to pay for photocopies, fax charges, or postage. Scanning to email is available at no charge. Black and white copies are .15 each and faxing is $1 per page.
• In the event of unforeseen delays the student should notify the institution and reschedule the exam.

Institution Responsibilities

• Be aware of and review these guidelines to assure they meet any institutional requirements.
• Reference the name of the student in all communications, whether by print mail, email, or fax.
• When sending exams by mail or email, include:
  • the name of the student
  • the name of the institution
  • instructions for the proctor
  • an expiration date after which untaken exams should be shredded or returned
• Unless otherwise requested, the library will shred exams 90 days after receipt.