Springdale Public Library strives to be a safe and inviting space and offer a variety of services for all users. In order to maintain a welcoming environment, the following policies and procedures have been established to maintain patron privacy and protect patrons, staff, and library materials from abuse. Patrons who choose not to follow the established procedures may face loss or suspension of library privileges.
Springdale Public Library Policy & Procedure Statements
Accessibility and Use of Library Spaces
The Springdale Public Library adheres to the Americans with Disabilities Act of 1990 that assures equal access to employment opportunities and access to all library facilities, activities, and programs.
In the event that any individual perceives an act of discrimination in the policies or provision of services, activities, or programs offered by the Springdale Public Library, a complaint should be expressed in writing and contain information about the alleged discrimination, such as date and description of the problem. Grievances may be submitted by e-mail, mail, or hand delivery. Other alternative means of filing complaints, such as personal interviews or tape recording of the complaint, will be made available for persons with disabilities upon request.
The complaint should be submitted to the Library Director who will acknowledge receipt of the complaint and begin an informal investigation. Every attempt will be made to find a satisfactory resolution. If the response by the Library Director is not satisfactory, the complainant may appeal the decision to the
Springdale Public Library Board.
The Library Board may hear the appeal at a regularly scheduled meeting or at a special Board meeting called for this purpose. The Board’s decision will be communicated to the complainant in writing or other appropriate format.
The individual’s right to a prompt and equitable resolution of complaint will not be impaired by his/her pursuit of other remedies such as filing a complaint with the U.S. Department of Justice or other appropriate state or federal agencies, or a lawsuit in state or federal court. The use of this grievance process is not a prerequisite for the pursuit of other remedies.
The purpose of this policy is to establish guidelines for making the Bookstore available to the public.
The Springdale Public Library Bookstore is primarily a function of the Friends of the Library. The Bookstore will be open when members of the Friends group are available to provide staffing or when library staff can adequately oversee activities.
The Bookstore may offer for sale items donated by the public and items weeded from the library’s collection. The Friends may also develop promotional products specifically for sale.
Revenue from sale of items in the Bookstore provides funding for Friends’ support of the library.
The purpose of this policy is to clearly define the circumstances for display and exhibit activities.
All display and exhibit spaces in the library are designed to support the library’s efforts to provide enlightenment and entertainment.
The Library adheres to the ALA Bill of Rights and the Statement on Exhibit Spaces and Bulletin Boards in establishing guidelines for use of these spaces.
All display and exhibit spaces are reserved for Library use first. When not used by the Library exhibit space is available on an equitable basis for use by outside nonprofit organizations, community groups, governmental agencies and individuals engaged in educational, cultural, intellectual, or charitable activities from the local community and the greater region defined as Northwest Arkansas.
Exhibits and displays may present a variety of viewpoints. The Library does not endorse, advocate, or proscribe the beliefs or viewpoints of topics that may be the subject of displays and exhibits.
The Library reserves the right to cancel an exhibit if the space is needed for Library use.
The Library reserves the right to remove items from display that are a risk to public health, safety, or welfare.
Exhibits may not advertise materials and/or services for sale.
Exclusions to this rule may be made for exhibits by the Springdale Public Library Friends or Foundation.
Exhibits may not promote any current or pending ballot measure or political candidates.
The Library assumes no legal or financial responsibility for loss or damage to items loaned for display purposes unless other arrangements are made in advance with the Library.
Outside exhibitors assume responsibility for installing and removing the exhibit at the time and in the manner specified when the exhibit is scheduled.
Outside exhibitors assume responsibility for any damage to Library property resulting from their use of the facilities. The Library may assess charges for damage.
Individuals representing outside groups wishing to display at the Library are required to submit an application form to the Programming Coordinator.
Those who may object to the content of any exhibit held at the Library should submit their concern or complaint using the Request for Reconsideration form. The established process for determining the merit of any complaint set forth in this form is then set in motion.
The Library Board establishes holiday closing dates that provide maximum access for the public. as well as allowing staff members access to employee benefits provided to City of Springdale employees.
The Library will close on the following holidays:
- New Year’s Day
- Easter Sunday
- Memorial Day and the Sunday preceding
- Independence Day
- Labor Day and the Sunday Preceding
- Thanksgiving Day
- Christmas Eve Day
- Christmas Day
- New Year’s Eve service hours will be 9:00 a.m. to 6:00 p.m.
This policy states conditions for public use of library meeting rooms.
The Shiloh Room and the Children’s Auditorium will be available primarily for the purposes and uses of the library and library-sponsored programs and events. The scheduling of these programs and events takes precedent over outside use.
Registered library patrons may schedule the Shiloh Room or Children’s Auditorium on behalf of non-profit, civic or community organizations in which the patron is active. Use of library space is limited to occasional group meetings or events and does not include regularly scheduled meetings or events. Rooms must be scheduled prior to the date of the event, but may not be reserved more than one month in advance. Specifically, any civic, community, or other non-profit group is welcome to use the rooms when available, but should not plan to designate the library as a regular meeting place. Exceptions may be made for library partners offering classes or training.
The meeting rooms will NOT be available for family events, such as birthday parties, anniversary celebrations, family reunions, etc.
The meeting rooms will NOT be available to for-profit companies to conduct meetings or seminars for the public. Companies may use the Shiloh Room to conduct staff meetings or other similar activities that do not involve the public. Library meeting rooms may not be used for commercial purposes or to solicit payment for products or services.
The meeting rooms are available for use during regular library hours. All attendees must leave the meeting rooms upon the closing of the library. Rooms may not be closed to library staff at any time.
An overhead projector, TV, wireless Internet connectivity and a laptop are currently available for use.
Users are responsible for setting up and taking down tables and chairs. The rooms should be free of litter and excessive debris.
The Fire Marshall of the Springdale Fire Department will establish the capacity of the Shiloh Room and the Children’s Auditorium. (Fire Marshal capacity: Shiloh Room 46; Children’s Auditorium 74.) Library Staff may intercede if limits are exceeded.
Library staff has the authority to determine inappropriate behavior within guidelines established for the Patron Conduct Policy. This will apply primarily to excessive noise.
Light refreshments are allowed, including catered lunches. Only non-alcoholic beverages are allowed. Drinks made with dyes, such as Kool-Aid and similar fruit punches are not allowed because of the stains they create. The library patron reserving the room will be responsible for seeing that all food and drink items are disposed of and the area is left clean.
There is no charge for the use of the rooms.
This policy establishes the course of action which will be taken by the Library Board and staff in determining the ways in which the Library will serve the public during times of public health crises.
Days and hours of operation will be determined by the Library Board with the specific intent of maintaining the health of the public and staff.
The Library Board may choose to follow guidelines established by the Arkansas Department of Health, the National Center for Disease Control, the Governor of the State of Arkansas, or the Mayor of the City of Springdale. In situations where specific library concerns have not been addressed by the above, the Board may choose to implement policy at its discretion.
In addressing the specifics of the Covid-19 pandemic of 2020, the Library Board has chosen to close the Library, beginning March 16 and to set a reopening date when the infection rate in Springdale has subsided. During the closed period, library staff will wear masks in the facility and practice social distancing. Any services offered to the public, such as Curbside Service, will be conducted with the staff wearing masks.
Upon the reopening of the facility, the public will be required to sign in for possible community contact tracing efforts, have their temperature taken, wear protective face coverings (masks) and practice social distancing. Disposable masks will be provided free of charge along with access to hand sanitizer.
This policy states conditions of use for study carrels.
The Study Carrels in the adult area of the library may be scheduled for use by library cardholders through online access through the library’s website or in person. The carrels are designed for individual use but most are large enough to accommodate two persons.
The carrels may be scheduled for 2-hour increments of time with 4-hour limits per day.
Library Materials and Services Policies
The Purpose of the policy is to guide the staff in the selection of materials for the collection and to inform the public.
The mission of the library is to provide information, educational, cultural, and recreational library services to individuals and groups in Springdale. This mission will be fulfilled by the director and staff of the library, under the authority of the board of trustees.
The purpose of a collection development policy is to aid the library staff in selecting and acquiring a useful, representative collection of books and other materials to meet the needs of the community. The policy provides information to the public regarding the principal criteria for selecting materials and for declining to add materials to the collection.
The board of trustees and the library staff believe that the right to read and right of free access to the collection for all persons are essential to the intellectual freedom that is basic to democracy. Therefore, the board has adopted the Library Bill of Rights, the Freedom to Read statement, the Freedom to View statement, and Diversity in Collection Development: An Interpretation of the Library Bill of Rights. These policies are considered a part of this collection development policy and govern the collection and services of the library.
The library will acquire, organize, and make available to all residents books, magazines, paperbacks, newspapers, pamphlets, microforms, recordings, audiocassettes, videocassettes, and other items.
The library will maintain a current collection of materials, in all fields of knowledge, that are of permanent value, plus other materials on current issues or in demand. Materials will also be selected to meet the needs of business and industry, students, religious groups, and community organizations. The selection of large print materials will be provided to meet the needs of persons with visual handicaps who are unable to use conventional library materials.
Ultimate responsibility for the selection of library materials rests with the director, who operates within the policies approved by the board. The director delegates to staff members the authority to interpret and apply the Collection Development Policy in developing the library collection. Suggestions from patrons are invited and given serious consideration.
All staff members participate in the selection process and contribute their knowledge and experience of library materials and of the community or specialized area (business, technology, government documents, children’s materials, juvenile literature, etc.).
The library staff recognizes that some materials are controversial and may offend some persons. Selections will not be made on the basis of any nticipated approval or disapproval, but solely on the merits of the work.
Library materials will not be marked to show approval or disapproval, and will not be sequestered. Responsibility for the reading interests of children rests with their parents and/or legal guardians. Selection of materials for adults will not be inhibited by the possibility that the materials may come into the possession of children. The library maintains a collection of materials for pre-school and school age children, but they are not restricted to these collections and have access to all the materials in the library.
CRITERIA FOR SELECTION
Each work must be judged on its own merit and intended audience. All additions to the collection – both purchases and gifts – must be a justifiable cost in terms of anticipated usage and must meet some of the following criteria:
(a) Appeal to the interests and needs of individuals in the community.
(b) Permanent value as source materials or interpretations.
(c) Availability of the materials elsewhere in the state and region.
(d) Clarity and readability.
(e) Contemporary significance.
(f) Authority of the work.
(g) Accessibility to the title through indexes and bibliographies.
(h) Relevancy to Arkansas and local heritage.
(i) Lack of information in subject area.
(j) Popular demand
Evaluations are based on reviews of materials listed below but are not limited to these:
- Children’s Catalog
- Library Journal
- Publishers Weekly
- School Library Journal
- Junior High School Catalog
- publisher’s catalogs
- New York Times Book Reviews
The arts collection, which includes books and audio-visual materials on the fine arts, architecture, antiques, handicrafts, books on price evaluation and identification, landscaping, performing arts, sports, and amusements will be extensive.
ASTROLOGY AND THE OCCULT
Representative materials on astrology, the supernatural, and other occult matters are included in this collection.
The staff will rely on reviews and also on the interests and requests made by the patrons of the Library. Ratings for audience suitability from the Motion Picture Association of America’s system of ratings for feature films will be displayed on the jacket cover of each item.
BIOGRAPHIES AND AUTOBIOGRAPHIES
The collection of biographies and autobiographies will be extensive. Current ones promoted as best sellers will be purchased on the basis of merit and local interest.
Basic materials will be collected in the business field. These will include books and audio-visual materials on how to start and manage businesses and company information. Specific source materials to cover mutual funds, stocks and bonds, and information that would assist someone in becoming employed will be included.
CHILDREN AND YOUTH
The Library selects materials on subjects of interest to children and youth from pre-school through high school. Criteria for selection include literary and artistic qualities, age level vocabulary range, and illustration. Curricular demands are considered insofar as they do not obscure the library’s general contribution to the community or attempt to substitute for the development and use of school library resources.
The fiction collection provides books (primarily in English and Spanish) for the wide range of interests of the general reading public, including classics in the field, titles representing periods of writing, and those meeting the popular demand for recreational reading.
The library acquires very selective general reference genealogy and books on basic “how to do it” searching in recognition of the role of the genealogical department at the Fayetteville Public Library.
Gifts may include all forms of print or non-print materials. They are accepted on a selective basis and are evaluated according to the selection policy of the collection in which they are to be housed. The library reserves the right to decide whether or not a gift should be added to the collection, disposed of through exchange, referred to other libraries, sold, or discarded.
The Library will maintain a strong collection in American, western, and Arkansas history. The remaining history collection will be basic with emphasis on individual histories of states and nations.
The collection will include both abridged and unabridged dictionaries of major languages whenever available. Copies will be placed in both the reference and circulating collections. Popular works on linguistics, grammar, etymology, learning foreign languages, and learning English as a second language will be purchased.
LARGE PRINT BOOKS
The Library will select and maintain a collection of materials published in large print for patrons with visually impaired handicaps.
The Library will purchase standard and popular materials which deal with the philosophy of law and particular types of law, such as real estate, taxes, marriage and divorce, and probate for the lay reader. The collection includes Arkansas law, Springdale ordinances and Washington County ordinances.
The literature collection, which includes essays, poetry, plays, letters, humor, and criticism of these forms and of an author’s works, will be basic. Literature in other languages will be bought in translation and in selected cases in the original.
Magazines are chosen and shelved in the appropriate collection depending upon subject matter.
Criteria to be considered in selecting magazines will depend upon the following:
(a) Accessibility through online databases.
(b) Need in reference work.
(d) Subject demand.
Materials specifically written for the lay person are collected in the field of medicine. The collection will include The Physicians’ Desk Reference, Merck Manual, and books dealing with healing through natural ways.
The general policy is to avoid duplication of materials. When funds permit, multiple copies may be acquired. Some duplication, however, is needed for separate collections in other locations in the Library.
Local area newspapers are acquired, as well as large circulating national newspapers.
SCIENCE AND TECHNOLOGY
The collection will be suitable for the demands made by students involved in science fairs, as well as meeting the needs of the general public.
The collection will contain books and other materials pertaining to the past and present of Springdale and the state of Arkansas. Special emphasis is placed on collecting both fiction and nonfiction materials by Arkansas authors.
TAX FORMS (FEDERAL)
The Federal Internal Revenue Service has involved the public libraries in distribution of tax information and tax forms. The Library will continue to subscribe to this free service.
Textbooks are rarely purchased or added to the collection, except in special areas when those titles are the best in the subject field for reference and research.
TRAVEL AND GEOGRAPHY
The collection will include atlases, travel guides, literary travel writings, personal reminiscence travel books, and geographical descriptions, which may include technical descriptions of the agricultural and economic conditions of a region. Travel guides will be replaced on a staggered basis, each guide to be replaced at least every other year to keep the collection current.
This policy is applicable in all situations where materials are added to the collection.
The Library provides numerous computer workstations for public use. Most are connected to the Internet but some are available only for access to the online catalog or children’s educational games.
The Springdale Public Library makes the Internet available as part of its continuing effort to provide access to a broad range of information resources.
In support of libraries as a forum for information and ideas, the Library has adopted the Library Bill of Rights, the Freedom to Read Statement, and the Freedom to View Statement formulated by the American Library Association. Copies of these statements are available at the reference desk.
The Internet offers access to a wealth of material that is personally, professionally, and culturally enriching to individuals of all ages. Because the Internet provides easy access to a vast array of resources, the Library cannot vouch for the accuracy, authority, timeliness, or usefulness of all the information found on it. The Library offers a home page with recommended sites selected by librarians using standard evaluation criteria for electronic sources. Library users are responsible for the results of their Internet searches and for verifying the accuracy of the information that is used.
In providing access to the Internet, the Springdale Public Library adheres to state law pertaining to obscenity as set forth in Arkansas Code 5-68-205. Public display of obscenity. And, 5-68-302. Definitions. (of obscenity). And, 5-68-501. Definitions. (of harmful to minors). And, 13-2-103 Library computer use — Policy — Signed agreement form required. And, the Children’s Internet Protection Act.
Minors and the Internet
The Internet may contain material that is inappropriate for viewing by children. Supervision of a child’s access to the Internet is ultimately the responsibility of the parent or the guardian. The Library Staff does not have the right or responsibility to act on the behalf of the parent or guardian. As with other library materials, parents and guardians are responsible for their children’s – and only their children’s – use of the Internet.
The Library filters Internet access for minors and adults. No filtering software, however, can restrict access to all sites a person might consider objectionable. The Library encourages parents to monitor and supervise their children’s Internet use. For more information on children and the Internet, refer to Keeping Kids Safer on the Internet: Tips for Parents and Guardians by the National Center for Missing and Exploited Children. Copies of this publication are available at the reference desk.
Guidelines for Use
The Staff of the Springdale Public Library shall develop rules and procedures as necessary to ensure the fair and reasonable use of electronic resources. These procedures appear in a separate document titled Guidelines for Computer Use. Copies are available at the reference desk and posted throughout the Library. All users must abide by the conditions and terms of these guidelines. Failure to do so will result in suspension and/or loss of Library privileges.
This policy establishes fines for the late return of materials and the notification process to be used.
The Springdale Public Library Board may establish rules and regulations for administering the Library (Arkansas Code 13-2-503).
The Board chooses to include the levying of fines for the late return of materials as follows:
Print Materials, Audiobooks, Music and Software
$.10/day with $2.00 maximum per item.
DVDs and Blu-rays
$1.00/day with $3.00 maximum per item.
The first and second overdue notices will be sent to the patron notification choice. The third notification will be in the form of a bill and will be mailed to the patron’s address.
Borrowing privileges may be suspended when fines on a patron’s record exceed $5.00. Payment of the fine to under the $5.00 limit reinstates borrowing privileges.
At the Library Director’s discretion, borrowing privileges may be suspended for all card holders living at the same address or for all minor card holders of an adult when the total costs incurred reach $5.00. When the fine is brought under $5.00, then borrowing for all cardholders involved will resume.
The policy establishes the conditions for the receipt and dispensation of donated print and non-print materials.
Springdale Public Library welcomes gifts of print and non-print materials such as books, audio books, videos, CDs, DVDs, etc. All donated materials become the property of the Library and are accepted only without reservation. The Library applies the same criteria from its Collection Development policy in evaluating gift materials as applies to purchases. Donated materials may be withdrawn and disposed in the same manner as purchased material. The Library cannot accept responsibility for notifying donors of withdrawal or replacement of gift items.
Materials not added to the Library collection may be sold at the Friends of the Springdale Public Library bookstore or book sale.
Generally, the library does not accept textbooks, condensed (Reader’s Digest) books, magazines, or items that are in poor physical condition.
Gifts are tax deductible as provided by law. As the recipient of a gift, the Library cannot assign a market value to donated materials. For tax purposes it is the donor’s responsibility to assign and document value for tax reporting. On request, a receipt will be provided describing the number and format of donated materials.
This policy applies to all donated and gift materials.
This policy establishes the conditions and duration for the lending of materials.
Standard Loan Period and Practices
The standard loan period is usually two weeks (14 days).
Items that are in high demand, such as DVDs and Blu-Rays, may be checked out for a period of one week (7 days).
First time cardholders may check out only two items. Once his/her card has been processed and the materials returned, the restriction is lifted.
The number of items borrowed must be consistent with the needs and rights of other borrowers. A total limit of 30 items per borrower checked out at any one time.
The total number of items checked out may be restricted in situations where the borrower displays difficulty in following guidelines or unfairly monopolizes materials to the detriment of use by other borrowers.
- All standard loan items may be renewed twice.
- Items that are on HOLD for another patron may NOT be renewed.
- Renewals may be granted in person, by Internet using the online access to the automated system, or by telephone.
Cardholders may request any circulating library materials listed in the catalog by requesting that a HOLD be placed on the item, or by completing the function themselves while online in the Library or from home. The pulling of certain items may be limited at times due to reduced staffing, at the discretion of the Library Director. Each patron may have a maximum of 30 items on HOLD at one time.
The materials are transported to the Library of the patron’s choice. At Springdale Public Library, notification is made by the patron’s notification choice. Materials may be to be picked up for 4 days after notification. Materials that are not picked up after this time become available to the next person on the list, or if no additional requests exist, are returned to the shelf. In the event that a patron fails to pick up held items, the patron may be blocked from placing holds for a 90 day period, at the Library Director’s discretion.
The Interlibrary Loan Service provided by the Washington County Library System assists Springdale Public Library patrons in obtaining library materials that are not in the collections of any of the Washington County libraries.
The Springdale Public Library will follow procedures and guidelines outlined by Washington County Library System and the National Interlibrary Loan Code regarding interlibrary loans.
Interlibrary Loan Service is available to all registered library patrons, regardless of age, interest, or any other determining factors. Users of this service are subject to the same rules, regulations, and fees that apply to locally owned materials.
In the event that a patron fails to pick up items requested through the interlibrary loan service, the patron may be blocked from requesting Interlibrary Loans at the Library Director’s discretion.
A small number of items in the collection are non-circulating, meaning that they must be used in the Library only. These items may be photocopied or copied by the Microform Reader/Printer in accordance with the U.S. Copyright Law. These materials include materials classified as “Reference,” newspapers, microfilm, and the current issues of all magazines.
The purpose of this policy is to formalize the library’s role in providing the services of a Notary Public.
The library will provide the services of a notary public.
The service is provided free of charge and is available during most service hours. The Library pays the annual licensing fee for the staff members conducting the service.
The Library provides photocopying, printing, and faxing services to the public at minimal charges.
The library provides access to photocopying equipment as a public service. The charge is $.15/page.
Photocopy for written requests which must be mailed will be charged at the rate of $.15 per image or a minimum of $2.00, whichever is greater.
Photocopying is performed without charge for libraries using the interlibrary loan system with which reciprocal agreements have been made. If no such agreement is in effect, then the requesting library is charged the current photocopying fees.
All computers in the library are capable of printing either to a connected or networked printer. The cost of all paper use is $.15/page, with the exception of the ORION public-access terminals, which is free. The cost of color prints is $ .50/page.
The library provides telefacsimile service to the public as a courtesy. Cost per page is $1.00 for both sent and received pages.
The Purpose of the policy is to allow patrons of the Springdale Public Library who live within the boundaries of the City of Springdale or Washington County to comment on materials in the collection and to ask to have specific items handled differently or removed.
When a complaint about a particular work is received, the individual will be asked to submit a “Springdale Public Library Comment Card” which outlines his or her objection. The completed form will be reviewed by the Library Director and appointed staff. The Director will prepare a written report and offer to meet with the individual to discuss the report. If the individual declines the meeting, the written report will be delivered to the individual. If the Director and the individual are unable to resolve the issue, the individual may submit a “Patron’s Request for Reconsideration of Library Materials,” form and the final disposition of the work will be made by the Library Board.
The policy is applicable in all situations where a member of the public, who is also a resident of the City of Springdale or Washington County, Arkansas, questions the suitability of an item held by the Library.
The purpose of this policy is to establish the requirements for payment of lost or damaged materials.
If any library item is lost, stolen, destroyed, mutilated, or not returned, the patron will be billed for the current replacement cost of the item.
If the item is out-of-print, a price will be determined by the selection of a similar item to be added to the collection. If any library material is damaged but can be repaired, the patron may be charged for the repairs. The patron may be charged a processing fee.
If any Springdale Public Library material is damaged beyond repair, the patron may keep the material after paying for the cost of the material at the discretion of the Library Director.
The purpose of this policy is to establish criteria for the selection of online subscription databases.
Online subscription databases are chosen to complement the print reference resources. Selection is in keeping with the mission statement of the library and should reflect the needs of the community. Professional review sources, trial subscriptions, vendor contacts, online demos, and librarian recommendations are all tools to be used when considering a database.
Selection factors include: value as a reference tool, unique information not found elsewhere in the library, cost, space needs, availability and desirability of information in print format, and availability of remote access.
Springdale Public Library provides access to subscription databases through the Washington County Library System and the Arkansas State Library Traveler Project. Springdale Public Library also selects subscription databases that are solely for SPL patrons.
Retention of subscription databases will be based on patron use, as evidenced by vendor usage statistics, cost, and an annual reevaluation based on the above mentioned criteria for selection.
The purpose of this policy is to establish criteria for the selection of freely available external Web sites.
Electronic resources freely available on the World Wide Web provide information that may not be readily available within the confines of the library.
The selection of these sites is consistent with the library’s overall Collection Development Policy. Sites selected will be consistent with the mission of the library and the goals of the library Web site.
Sites will be selected by the Reference Team and the LibraryWeb Team. Professional review sources will be consulted and the following criteria will be applied to the selection process: the authority of the author of the site, accuracy, the publishing body, bias, currency, the intended audience, technical aspects of the site including access and design.
Sites will be regularly reevaluated and will be deselected if they do not continue to meet the above stated criteria.
Inclusion of a site does not indicate an endorsement by the library. The library may choose to not include a link to a site even if it does meet the above stated criteria. It is the responsibility of the user to evaluate the quality and validity of a site.
Patron Conduct, Registration, and Privacy Policies
The purpose of the Patron Conduct Policy is to establish regulations regarding public behavior on library and city property.
Persons using the library and its resources have the right to expect a safe, comfortable environment that supports appropriate library services.
The Springdale Public Library Board supports the rights of all persons to use the facility and all library resources. In order to protect the rights of all, the Board has identified conduct that may lead to denial of library privileges. This includes but is not limited to the following behaviors or activities:
Failure to Identify Oneself in a Forthright Manner
The failure to identify oneself includes using false identification to obtain a library card or use services, the use of another person’s card without permission, or the failure to identify oneself in a forthright manner when in conflict with rules. When a member of the public is in conflict with the rules, library staff may ask that person for photo identification. Failure to produce identification may result in loss of the privilege to remain in the facility as well as additional sanctions as set forth in this policy.
All activities prohibited by law, such as the sale of drugs, public indecency, gambling, etc., will be reported to the Springdale Police Department.
The possession of weapons is restricted in the library pursuant to Arkansas Code Annotated 5-73-120. Specifically, unlawful is the carrying of a handgun, defined as a firearm with a barrel length of less than twelve inches (12) that is designed, made, or adapted to be fired with one (1) hand, the carrying of a knife or any bladed hand instrument with a blade 3 ½ inches long or capable of inflicting serious injury or death (ACA 5-73-120 and 121), the carrying of a “club,” meaning any instrument that is specially designed, made, or adapted for the purpose of inflicting serious physical injury or death. (ACA 5-73-120).
It is unlawful for any person other than a law enforcement officer or security guard to carry a licensed handgun into any publicly owned buildings (ACA 5-73-122) or public parks (ACA 5-73-306).
Alcohol or Drugs
The use of all alcoholic beverages and the use of illegal drugs are forbidden. Patrons under the influence of either alcohol or narcotics will not be allowed on the Library premises.
All forms of tobacco use including smoking and chewing are prohibited. Persons should not enter the facility with tobacco in their mouths with the intent of spitting in a concealed container, in a waste receptacle, or on the floor.
The entrance to the facility is also maintained as a smoke-free zone. Persons may smoke or extinguish their cigarettes (cigars), at the northern edge of the entrance where an ashtray is provided.
Soliciting and Panhandling
Offering items for sale or requesting money from others is prohibited within the library.
Behaviors included in being considered an unwelcome presence are entering non-public areas, remaining in the library after closing, entering restrooms not of ones’ gender, refusal to leave when not abiding by the rules, opening emergency exits or setting off emergency alarms except in emergency situations, loitering in groups, blocking entrances or passageways, and other similar behaviors.
Harassment, including but not limited to, staring, stalking, or making unwelcome advances to other patrons or to staff members is prohibited. The use of offensive or derogatory comments based on race, color, sex, religion, age, disability, sexual orientation, or national origin is also prohibited.
Skateboarding, rollerblading, scootering, bicycling
The use of skateboards, skates, rollerblades, scooters, bicycles, or any other form of equipment is prohibited within the library and around city building entrances and adjoining sidewalks.
Sports equipment may be carried or held at a service desk.
All audio equipment must be used with headphones and should be used at a decibel level so as not to be heard by others.
Cell Phone Use
Upon entering the building, as a courtesy to other library patrons, users are asked to set cell phones, pagers and other electronic devices to vibrate or silent mode.
The use of cell phones is permitted inside the library provided the user speaks in a low voice and does not use speaker phone; extended conversations are best conducted outside the building.
The use of cell phones is prohibited in the computer lab due to the enclosed space and proximity of other lab users. The use of cell phones is also prohibited during library events.
The Library reserves the right to ask anyone using a cell phone to go outside the building or into the entryway area when staff has determined that conversations are disruptive to other patrons.
Disorderly Conduct – including but not limited to:
Disruptive, disturbing, sustained noise including loud talking, shouting, singing, whistling, screaming, crying, or anything similar.
Misusing furnishings such as standing on chairs, standing or sitting on tables or counters; using library facilities to bathe, shave, launder, or for other domestic purposes.
Using abusive or obscene language or gestures, including swearing or lewd language.
Using offensive behavior including shoving, fighting, or making threatening gestures.
Using disruptive behavior including inappropriate physical contact with another patron or a staff member.
Food and Beverages
The use of food and beverages in the library is limited to items needed by infants, the use of bottled water, and refreshments served at library functions. Staff may request that other items be taken out.
Proper Attire and Personal Hygiene
Library users are expected to dress according to norms for indoor, public spaces. Adults should wear shirts, shoes, and be clothed so as not to be disruptive in a public setting. Children should be clothed appropriately for their ages, with shoes if walking freely. All clothing should be dry.
Persons with body odor, odors emanating from their clothing, or soiled clothing may be offensive or repugnant to others. Staff may ask them to move to a different area or to return to the library after resolving the offensive situation.
The presence of animals in the library is limited to service animals.
Library Telephone Use
The use of the courtesy phone near the Information desk is limited to short calls. The phone is not available for business calls.
Destruction or defacement of property
This behavior includes maliciously accessing, altering, disconnecting, deleting, damaging or destroying any library equipment, computer system network, program or data.
It includes mutilating library materials by marking, underlining, removing pages or portions of pages, removing binding, end covers, bar code labels, cards, accompanying discs or booklets or removing electronic or magnetic theft prevention devices.
It also includes vandalizing or defacing any part of the library building, furnishings, or equipment.
Theft or attempted theft of materials or property
The Springdale Public Library adheres to the Arkansas Library Materials Security Law, ACA 13-2-801 – 13-2- 806, in the treatment of theft or mutilation of library materials.
It is unlawful for any person to remove library materials without checking them out from the library or to retain possession of library materials without authorization, which is defined as “contrary to rules.”
It is unlawful for any person to willfully mutilate any library material. This includes removing any of the parts such as end covers, bar code labels, cards, accompanying discs or booklets, etc.
If a library employee has reason to believe that a person has committed or attempted to commit any offense that includes the unlawful removal of materials and/or mutilation of materials, they may detain and question that person in a reasonable manner. They may require that person to open and disclose the contents of any bags, purses, briefcases, and other containers that are in the person’s possession. If library materials or parts of materials are found in the possession of a person, the person may be subject to loss of the privilege of using the library and possible prosecution under the above stated law.
If items are found which have not been checked out, the person, if a cardholder in good standing, will have the choice of checking out the materials or surrendering them to the library staff. If the cardholder is ineligible to check out due to fines or billed items or the person does not have a library card, the materials will be confiscated by the library staff. If mutilated materials or parts of materials are found in the possession of a person, the person may be subject to loss of the privilege of using the library and possible prosecution under the above stated law
Disorderly Conduct on City Property
As the library is located within Murphy Park, which is city property, staff is obligated to report to the Springdale Police Department unlawful or disorderly conduct when observed or reported by the public in the park or parking lots.
Unattended or Unsupervised Children
Parents are responsible for ensuring the appropriate behavior and safety of their children while in the library. (See Policy: Children’s Use of the Library) Parents may be reminded that the library is a public place and that staff members are not given the responsibility or authority to provide oversight for children.
An adult must accompany children under the age of eleven. Parents visiting the library with their young child(ren) are advised to remain in the Children’s area with the child(ren). A parent may be asked to return to their unattended child.
A parent may be called to pick up a child who has been left unattended. If the parent can’t be reached, a letter may be sent for future reference.
Consequences of Failure to Abide by Rules
An initial warning is given verbally by the staff member observing the conduct. The person may be asked to cease the conduct, to move to another location in the library, or some other simple solution.
A second warning for the same or similar offense will be given verbally by a senior staff member on duty and may result in loss of privileges for the remainder of the day. An incident report is submitted to the Director.
In severe situations, a senior staff member may deny immediate access or access for the remainder of the day. The Springdale Police Department may be called to assist staff in enforcing rules of conduct and in maintaining a safe environment.
Situations that evolve into a longer suspension are followed by written notification to the individual or to the parent if the individual is a minor. One letter of notification is sent via First Class U.S. Mail and a second mailing is sent via Certified Mail. A copy of the notification may also be retained at service desks to be presented if the person appears at the library before receiving the mailed copies. The standard suspension is for three weeks. An incident report is submitted to the Director and notification is sent to the Springdale Police Department.
Longer suspensions are used in the most egregious situations and may be applied only by the Library Director. An incident report is submitted to the Library Board, the Mayor’s Office and the Springdale Police Department.
In the case of theft of library materials, the following penalties are established by ACA 13-2-803:
(b)(1) A violation of this section is a Class B felony if the value of the property is two thousand five hundred dollars ($2,500) or more.
(2) A violation of this section is a Class C felony if the value of the property is less than two thousand five hundred dollars ($2,500) but more than five hundred dollars ($500).
A violation of this section is a Class A misdemeanor if the value of the property is five hundred dollars ($500) or less.
The purpose of this policy is to define children’s use of the library. Parents are encouraged to register children for library cards at an early age. Programs, activities, and services are planned for children from birth through young adulthood.
There is no age requirement for obtaining a library card. Parents of minors (under 18 years of age) are required to sign a statement of responsibility for the child’s use of the library and for the use of all
Children eleven years and older may visit the library and attend library programs unaccompanied by an adult.
Children under the age of eleven must always be supervised by an adult, all areas of the library. A parent or adult caregiver of children under age eleven must remain in the library while children are attending programs.
Parents will be called to pick up a child who is left unattended at the library. If the parent cannot be reached, a letter may be sent informing the parents of this policy for future reference. Law enforcement may be called to assist with unattended children in an emergency. Library staff cannot act in the place of a parent.
Appropriate Conduct for Children
All patrons, regardless of age, are expected to follow the rules of conduct set out in the Patron Conduct Policy. Children may require additional consideration, but should not be held to a higher standard of conduct than is expected of adults. The Children’s service and programming areas are separated from the
adult areas of the library, allowing for greater latitude in noise and activity levels.
Inappropriate or Disruptive Behavior
Parents of young children who are disruptive may be asked by staff to modify the situation so that the child’s behavior is less annoying to others.
Older children whose library needs have been met and who are disruptive may be asked to leave the library for the day.
Child Safety in the Library
All children are safest when under the supervision of a parent or adult caregiver.
Adults should closely monitor children near all entrance and exit doors to avoid injury and to prevent the child from leaving the building unsupervised. Children should never be allowed to play or remain near the automated front doors.
Other doors to the outside have push-bar openers for emergency exit only. Children attempting to open or leaning against the emergency exit bars can set off a loud alarm installed on these doors. Some children may be able to open these doors and leave the building.
The parent or caretaker is responsible for close supervision of children in all restrooms. The restrooms in the Children’s Area are specially designed for the use of children and their caretakers. Other adults are discouraged from using these restrooms, but parents should always be vigilant.
If the child cannot safely leave the library to return home on his or her own, staff will encourage the child to call a parent. If no parent can be contacted, staff will either allow the child to remain at the library under close supervision until a parent can be contacted or contact the proper authorities, depending upon the severity of the situation.
Children who are in the library near closing time will be encouraged to call a parent. Two staff members will remain with any children left at closing time, helping them locate a parent or family member. Parents will be reminded of the library’s hours and of their responsibility for picking their children up on time.
Habitual episodes of this type may result in loss of privileges.
The purpose of the policy is to establish the criteria for obtaining a library card.
Verification of the following will be necessary at the time of registration:
- Official photo identification, which may be a Driver’s License, Immigration Card, college/university or merchant-issued identification card.
- Correct mailing address, if the current address is different from the ID address.
- Signature of a parent/guardian in the case of a minor.
- Any other information deemed necessary and appropriate by the local library board, including proof of resident eligibility status.
The following categories of patrons shall be issued resident cards without fees:
- Permanent residents of Washington County and the portion of the City of Springdale and the Springdale School District, which is in Benton County.
- Owners of property in Washington County and/or the portion of the City of Springdale, which is in Benton County.
- Students enrolled in schools, colleges or universities in Washington County.
- Persons employed in Washington County or the portion of the City of Springdale, which is in Benton County.
Any person under the age of 18 is required to provide the approval of a parent or guardian for his/her library use. This approval is in the form of a signed Statement of Responsibility on the application form in which the parent/guardian assumes responsibility for the minor’s use and selection of all library materials and services.
Patrons who are not eligible for a resident library card may use any materials inside the Library without cost. Non-residents who wish to borrow materials from the Springdale Public Library will be allowed to do so by payment of an annual non-resident card fee of $25.00.
Adults living outside Washington County may sign up for temporary Internet use. Temporary Internet registration is valid for 30 days and requires the presentation of a driver’s license or other form of official identification. After 30 days, users must obtain a Springdale Public Library card.
Cards issued at any one of the libraries in the Washington County Library System shall be honored at the Springdale Public Library.
This policy allows service to groups of individuals living in care facilities without requiring individual registration. For the purpose of this policy, an institution is defined as an organization that houses persons in a controlled situation. (Examples are: Habberton House, Charter Vista, Springdale Nursing Center, Decision Point.)
Cards will be issued only to organizations within Washington County and the portion of the City of Springdale in Benton County.
To apply for an institution card or to apply for computer use for individuals living in the facility, an administrator must write a letter of application to the Library Director. The letter must be written on the institution’s letterhead and should include a statement of the institution’s responsibility for paying for lost or damaged materials, as well as a list of persons authorized to use the card or to use Library computers. The institution must promptly notify the Library if any persons are to be added or deleted from its list.
The cards will be kept on file at the Library at all times, and must be updated annually. Temporary computer passes will be used for individuals while in the care facility and will remain on file in the Library; temporary computer passes will be updated every three months.
Abuse of these privileges can result in the card or computer privileges being revoked.
he purpose of the policy is to ensure that the privacy of all individuals using the Library is protected.
In accordance with Arkansas Code 13-2-701 – 13-2-706, the Springdale Public Library supports every patron’s right to have his or her library records remain confidential. Library records include but are not limited to patron registration data, circulation records, overdue and reserve records, computer database searches, interlibrary loan transactions, reference queries, patent searches, requests for photocopies of library materials, participation in library sponsored programs, record of library visits, and/or any data that contain information that links a specific patron to specific materials or services used.
The Library may release personally identifiable information concerning a patron only under the following
(1) To the patron.
(2) To any person with the informed, written consent of the patron given at the time the disclosure is sought.
(3) To the parent or legal guardian of a minor patron who has signed the Statement of Responsibility for that minor patron’s library use.
(4) To a law enforcement agency or civil court, pursuant to a search warrant.
In the event that a search warrant is issued for information, it should be received by the library director.
General Policy Statements
Statements from the American Library Association website.
- Library Bill of Rights
- Freedom to Read Statement
- Freedom to View Statement
- Diversity in Collection Development
- Labels and Rating Systems: An Interpretation of the Library Bill of Rights
- Access to Digital Information, Services, and Networks: An Interpretation of the Library Bill of Rights
- Free Access to Libraries for Minors: An Interpretation of the Library Bill of Rights
- Exhibit Spaces and Bulletin Boards: An Interpretation of the Library Bill of Rights
- Meeting Rooms: An Interpretation of the Library Bill of Rights